Enrich players' lives by creating memorable and meaningful gaming experiences
Ubisoft is composed of over 16,000 talented people located in 5 continents across the globe. The company’s 40+ different creative studios work together each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.
Ubisoft Customer Relationship Center takes care of assisting gamers and is in-line with Ubisoft’s mission: “Player First”.
Title : Player Experience Interactions Agent
Reports To: Team Leader, Player Support
**Mode – 1 year contract, extendable as per availability of role in future and employee performance.
Under general supervision, in an in-bound web ticket and chat environment, the Account Support will provide general customer service included but not limited to technical, payment, and account support.
Assistance must be provided professionally and personally utilizing clear written communication. Customer representatives are required to perform other work as necessary to ensure smooth operation of the team environment and department.
Ubisoft customer representatives are experts in internal troubleshooting procedures and practices and are able to communicate these with full confidence.
Duties and Responsibilties: